How can we help?
Our team is here to support you every step of the way -- from setup to scaling.
Knowledge Base
Browse our documentation for step-by-step guides, video tutorials, and FAQs.
Browse DocsPopular Help Topics
POS Workflows
Master your daily operations
- Split payments, tips & discounts
- Refunds & exchanges
- Offline checkout mode
- Custom receipt layouts
- Table management & tabs
Inventory Management
Keep stock accurate across locations
- Receiving & purchase orders
- Stock transfers between locations
- Cycle counts & adjustments
- Low-stock alerts & auto-reorder
- Variant & matrix management
Hardware Integration
Connect and troubleshoot devices
- Payment terminal pairing
- Barcode & QR scanners
- Receipt & kitchen printers
- Cash drawer configuration
- Device health monitoring
Analytics & Reporting
Understand your business data
- Sales & revenue reports
- AI anomaly detection alerts
- Campaign & promotion insights
- Employee performance tracking
- Custom report builder
Frequently Asked Questions
How do I reset my password?
Go to app.shopsavvypos.com, click 'Forgot Password', and follow the email instructions. You'll receive a reset link within a few minutes.
How do I add a new location?
Navigate to Admin > Locations in your dashboard and click 'Add Location'. Multi-location is available on Professional plans and above. Each location gets its own inventory, staff, and reporting.
Can I use Swipe Savvy offline?
Yes. Shop Savvy POS supports full offline mode -- process sales, print receipts, and accept card payments. All data syncs automatically when connectivity is restored with zero duplicate charges.
How do I connect a payment terminal?
Go to Admin > Devices in your dashboard. Click 'Add Device', select your terminal model (NMI, Dejavoo, etc.), and follow the on-screen pairing instructions. Most terminals connect via Bluetooth or Wi-Fi in under 2 minutes.
What payment processor do you use?
We partner with Valiant Payments as our certified payment processor, offering interchange-plus pricing and dedicated account management. All terminals support chip, tap, swipe, and mobile wallets.
How do I process a refund or exchange?
Open the original transaction from Orders > History, tap 'Refund', select the items to refund (full or partial), and confirm. For exchanges, process the refund and ring up the new items in one flow.
How do I set up split payments and tips?
Split payments are available at checkout -- tap 'Split' to divide by amount, percentage, or evenly across guests. Tip prompts appear automatically on the customer-facing display and can be customized in Admin > Settings > Tips.
How do I export my reports?
Navigate to Reports in your dashboard, configure the date range and filters, then click 'Export' to download as CSV or PDF. Scheduled email reports can also be set up for daily, weekly, or monthly delivery.